Naidene Rios, Senior Underwriter at Guahan Insurance Services, born and raised on Guam started her employment with Guahan Insurance Services just a year after their opening in back in 2013 with less than a handful of employees.
Her experience in the insurance industry, licensed in Property & Casualty is just shy of 8 years. Her hobbies include scrapbooking and cooking for her family of 5.
What is your primary focus with your customers?
Our primary focus are the needs of our customers and their satisfaction to
develop and sustain their trust & loyalty. Without our customers we are not a
How do you ensure customer satisfaction?
First, we must understand what their needs are in terms of insurance when they walk into our doors and in return we make sure they understand their coverage before they leave. By doing so, they are at ease and can turn to us in their time of need, especially after a personal crises or catastrophe.
A.M. Best rating of A+ (Superior) | Financial Size Category of XV
Guåhan Insurance Services, Inc. is the general agent for Sompo Japan Nipponkoa Insurance Inc.
© 2017 Guåhan Insurance Services, Inc. | Camacho Landmark Center Phase 2, 509 South Marine Corps Drive, Suite 5 & 6, Tamuning, Guam 96913 | (671) 475-1162 / 1157